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If you have actually been facing sudden “can’t play title” errors when attempting to stream HBO Max material on your Apple TV 4K, you’re not the only one. I encountered the problem recently, and also discovered that others are additionally handling it

The problem appears to particularly take place on Apple TV 4K tools (all generations) running tvOS 16.1, and also is taking place on the most up to date HBO Max application variation 52.50.1 (launched Nov 16, 2022). For some, the problem is recurring, and also can be evaded with straightforward troubleshooting actions like pressure stopping the application, logging out of the application, re-installing it, or rebooting the Apple TV.

HBO’s SVP of Communications Chris Willard informs The Verge they’re “aware and working on a fix.” The firm’s customized assistance group complied with up with my very own ticket to state the growth group is proactively examining the problem and also advises looking for upcoming updates to assist fix this.

For me, the troubleshooting really did not assist. HBO Max client assistance was practical to guide me with those efforts however at some point it needed to be intensified. Shortly after, I was emailed a option that has aided others treat the circumstance– and also it includes switching off HDR.

The short-lived option includes switching off HDR

Now, I do not have HDR assistance on my TV, however that’s just component of the option supplied. What you’ll require to do is this: from the Apple TV Home Screen, most likely to Settings, after that Video and alsoAudio In this area you require to alter Format to SDR, established Match Content to Disable, switch off Match Dynamic Range, as well as additionally switch off Match Frame Rate.

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This did not promptly function for me, however my problem went from constant to recurring the following day. For others with more recent premium Televisions than me, shedding Dolby Vision HDR would certainly be drag.

Customer assistance did comply with up with one more option to attempt: modification resolution to 1080p or 720p. Thankfully I really did not require to take that activity given that I have actually just had among the errors take place given thatMonday Hopefully, like me, you will not be overlooked in the cool when attempting to see a Thanksgiving timeless in 4K.

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