Fact: Zendesk is the support of customer support groups worldwide. When it comes to various other divisions? Not a lot. As quickly as a ticket needs the participation of one more group within business, that release begins a brand-new life beyond Zendesk that can really feel difficult to control.
Maintain presence right into your tickets, maintain points arranged, and also far better work together with various other groups by incorporating Zendesk with the job monitoring devices your colleagues understand and also like, consisting of:
Build a process that permits you to share vital info backward and forward in between the devices in the styles you’re utilizedto They can be launched by hand when a ticket can be found in or developed immediately based upon particular requirements that you select.
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Simplify cross-team cooperation for customer support
Imagine you obtain an e-mail from a leading customer recognizing a pest in your item. You can flag that ticket as immediate, and also Unito will immediately sync that ticket with Jira, producing a problem your designers can resolve. Without hold-up, the process transfers info like ticket condition, due days, custom-made areas, concerns, and also interior notes/comments. And any type of modification to this info in one tool is promptly mirrored within the various other tool.
As an outcome, your customer support group will certainly be able to comply with the designers’ development on the insect, so they can maintain customers uploaded and also share fortunately as quickly as the problem is solved– every one of this without ever before leaving Zendesk!
- Step 2: Once your account is established, begin developing your process. Drop in the blocks of job from Zendesk and also the various other tool you desire to link.
- Step 3: Build your circulation in between those blocks. This consists of establishing policies to limit what info trips in between devices, and also mapping areas to your particular requirements.
Tip: Set your circulation to just use to brand-new products. Then mess around and also develop phony tickets till you make sure the process is functioning exactly how you desire itto Then roll it out to all energetic tickets.
Find even more info on Unito’s Zendesk combination, have a look at our Help Center.
Zendesk is consisted of in our existing Unito strategies at no additional expense.
